Information on reporting the theft

Please report the theft of your device to the police (online reports are not accepted). Required information: Device name, serial number/IMEI. If it is a mobile phone, you will also need a proof of SIM card blocking.

Log in to the customer portal with your access data. If you are not yet registered, you can do so quickly and easily. Click here for the Registration.

In our customer portal, you can easily Report theft for your insured mobile phone in just a few steps under "Claims". You can also access our theft report form via our contract centre. Select the insured device for which you want to report a theft, confirm that the required documents are available and then click on "Report theft". You will receive information by e-mail about the amount of compensation after we have recieved and checked your theft report.

Please contact your dealer to choose a new device. After submitting the purchase invoice for your new device, the refund can be made either to you or to your dealer. The new device will automatically be transferred to the existing contract.

Please report the theft of your device to the police (online reports are not accepted). Required information: Device name, serial number/IMEI. If it is a mobile phone, you will also need a proof of SIM card blocking.

Log in to the customer portal with your access data. If you are not yet registered, you can do so quickly and easily. Click here for the Registration.

In our customer portal, you can easily Report theft for your insured device in just a few steps under "Claims". You can also access our theft report form via our contract centre. Select the insured device for which you want to report a theft. Please note the important information above the theft report form before you fill it in. We need a police report to process the theft report, which you can upload there (online reports are not accepted). You will receive information by e-mail about the amount of compensation after we have recieved and checked your theft report.

Please contact your dealer to choose a new device. After submitting the purchase invoice for your new device, the refund can be made either to you or to your dealer. The new device will automatically be transferred to the existing contract.

Log in to the customer portal with your access data. If you are not yet registered, you can do so quickly and easily. Click here for the Registration.

Im Kundenportal können Sie ganz einfach und in nur wenigen Schritten unter dem Menüpunkt "Schadenmeldungen" für Ihr versichertes device einen Report theft. Auch über das Vertragscenter gelangen Sie in diesen Bereich – mit dem Button "Diebstahl melden" in der Ansicht des jeweiligen Vertrags. Bestätigen Sie, dass Ihr versichertes Gerät, für welches Sie einen Diebstahl melden wollen, vorhanden ist und klicken Sie auf "Diebstahl melden". Fill out the theft report form and upload the police report here. After the report has been checked, you will receive an e-mail informing you about the amount of compensation.

Please contact your dealer to choose a new device. After submitting the purchase invoice for your new device, the refund can be made either to you or to your dealer. The new device will automatically be transferred to the existing contract.

Log in to the customer portal with your access data. If you are not yet registered, you can do so quickly and easily. Click here for the Registration.

In our customer portal, you can easily Report theft for your insured device in just a few steps under "Claims". You can also access our theft report form via our contract centre. Select the insured device for which you want to report a theft. Please note the important information above the theft report form before you fill it in. We need a police report to process the theft report, which you can upload there (online reports are not accepted). You will receive information by e-mail about the amount of compensation after we have recieved and checked your theft report.

Please contact your dealer to choose a new device. After submitting the purchase invoice for your new device, the refund can be made either to you or to your dealer. The new device will automatically be transferred to the existing contract.